Authorised remote support
When remote support is appropriate
Remote assistance can help with Windows, software installation, Microsoft 365, Outlook, email, printers, browsers and basic security checks when the computer can connect safely.
Authorised remote support
Secure remote IT support for small businesses
Kayen diagnoses agreed computer problems remotely while the client controls access, scope and session closure.
Request remote assistanceAuthorised remote support
Authorisation, intervention and closure
Kayen confirms the requested scope before connection, provides the approved method privately, performs only the agreed work and records the intervention before remote access is closed.
Authorised remote support
Access stays limited to the agreed task
Customer passwords are not stored. Unattended access remains disabled unless a separate maintenance contract explicitly authorises and documents it.