Mode 1
One-time assistance
For a specific problem that needs diagnosis and an agreed intervention.
- Windows problems
- Software installation
- Microsoft 365
- Outlook and email
- Printer configuration
- Slow computers
- Browser problems
- Basic security checks
IT support in Bordeaux and remotely
Computer assistance in Bordeaux and remotely
Kayen helps small businesses resolve everyday computer problems and organise reliable ongoing maintenance with a clearly approved scope.
Two service modes
Choose occasional help or ongoing business support.
Mode 2
Ongoing business support
For small organisations that need documented maintenance and continuity.
- Monthly maintenance
- Updates
- Device inventory
- Backup checks
- Account management
- Security recommendations
- Documentation
- Priority assistance
Secure remote support
A controlled intervention from request to report.
Kayen never accesses a computer without the client's authorisation. The client remains informed about the scope of the intervention and can end the session.
- 01
The client submits a request
The device, symptoms, urgency and available error messages are recorded.
- 02
Kayen confirms the scope
The proposed work, limitations and service conditions are clarified.
- 03
The connection method is approved
Official connection instructions are sent privately after acceptance.
- 04
The client authorises the session
The client controls the start of remote access and can stop it.
- 05
Kayen performs the agreed work
Only the approved intervention is carried out; customer passwords are not stored.
- 06
An intervention report is provided
Completed work, observations and recommended next actions are documented.
- 07
Remote access is closed
Unattended access remains disabled unless a maintenance contract explicitly authorises it.
Important:
Kayen never accesses a computer without the client's authorisation. The client remains informed about the scope of the intervention and can end the session.
Related support guides
Prepare the right type of technical request.
Pricing
IT support: On request
The scope, device, urgency and intervention mode are confirmed before work begins. No permanent remote-control download is offered on this public page.
Describe the IT problem